WEB ACCOUNTS

Registration Existing Customers:

Please Email your:
  • Name
  • Store name
  • Customer number
Send To: Web Account Requests

Registration New Customers:

Please complete the
New Customer Form.

For any questions relating to the form, please send email to:
New Customer Requests

TECHNICAL ASSISTANCE

For forgotten customer ID or password, please refer to the blue box on the right.

Use this contact to report website or web form errors or for technical assistance accessing website or web forms.

When contacting us, please have the following information available:

  • Your Customer Number
  • Operating System version
    To get this, right click on My Computer icon and then click "Properties".
  • Browser type and version number - To get this information, open your browser, click "Help" and then click "About".


Phone: (631) 243-2300,
Email: Webmaster

CONTACT ROYAL PET SUPPLIES

Main Offices / Contacts

NY HEADQUARTERS:
60 Rodeo Drive
Brentwood, NY 11717
Direct:(631) 243-2300
Toll Free:(800) 776-9257
Fax:(631)-254-8440

FLORIDA OFFICE:
1551 W. Copans Rd, Suite 105
Pompano Beach, FL 33064
Direct:(954) 978-4600
Toll Free:(800) 208-2010
Fax:(877) 738-3007

CEO/PRESIDENT
Stephen Augenstein
Direct:(954) 944-5650
Cell:(561) 350-5001
Fax:954-944-5660
 

CUSTOMER CARE
Jennifer Majeske
Direct:(423) 478-9195
Toll Free:(866) 597-6925
Fax:(631) 967-1515

PURCHASING
purchasing@royalpet.com
Direct:((631) 243-2300
Toll Free:(800) 776-9257
Fax:

MARKETING
marketing@royalpet.com
Direct:((631) 243-2300
Toll Free:(866) 597-6925
Fax:(631) 254-8440

Sales Contacts

Sales Manager:
Darlene Catapano
Direct:(631) 592-7415
Toll Free:(877) 624-7581
Fax:(631) 592-7417

Lookup Your Sales Representative

For questions related to product, your orders, invoices or other account information, please contact your sales representative, even if the question is related to orders placed on the web.

CONTACTS - NY OFFICE

Returns & Damage (NY):
Bob Jordan
Direct:(631) 592-7455
Toll Free:(877) 624-7619
Fax:(631) 592-7429

Over/Shorts/
Fleet Administrator:
Ruth Bates
Direct:(631) 592-7456
Toll Free:(800) 776-9257
Fax:(631) 592-7497

Credit Department (NY):
Lisa Devito
Direct:(631) 592-7459 x459
Fax:(631) 592-7481

Fleet Manager:
Brian Feliccia
Direct:(631) 592-7460
Cell:(516) 779-1841
Fax:(631) 592-7435

CONTACTS - FLORIDA OFFICE

Returns & Damage (FL):
Betsy Maldonado
Direct:(800) 305-2371
Toll Free:(800) 305-2371
Fax:(954) 366-2011
CUSTOMER SERVICE (FL):
Mary Barnett
Direct: (954) 978-4600 x242
Toll Free: (800) 208-2010
Fax: (954)-978-3007 		OVER/SHORTS (FL):
Betsy Maldonado
Direct: (800) 305-2371
Toll Free: (800) 305-2371
Fax: (954) 366-2011
 

Credit Manager (FL):
Susan Lyons
Direct:(954) 978-4600 x202
Fax:(954) 978-3007

Distribution Center Manager:
John Dice
Direct:(954) 650-4074
Fax: 

Forgot ID or Password?

For your account security, Royal will not distribute passwords by telephone. Please do not call to request your password. Instead, simply click "Forgot Password" at the Login page and it will be emailed to you.

If you have forgotten your password and your email has changed, please send your new email to Web Account Requests. After you have been notified that the change has been made to your account, you can click "Forgot Password" at the Login page to retrieve your password.

If you have forgotten your customer number (user ID), you can locate it at the top of any invoice right above your store name and address. If you cannot locate an invoice, please contact your Sales Representative.

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